Moving is stressful enough without worrying about how your car will get from Point A to Point B. Whether you are relocating for a new job, sending a classic car to a show, or moving your family across the country, handing your keys over to a stranger requires trust.

The auto transport industry is vast, and unfortunately, not every auto transport company operates with the same level of integrity or care. Making the wrong choice can lead to hidden fees, delays, or even damage to your vehicle. But with a little preparation, you can avoid these pitfalls.

By focusing on a few key areas like your specific needs, the company’s reputation, and insurance coverage, you can find a partner that makes the process seamless. Here are five critical things to consider before you book your shipment.

1. Understanding Your Needs

Before you start requesting quotes, you need to be clear about what you actually need. Auto transport isn’t a “one size fits all” service. The type of vehicle you drive and your timeline will dictate the best shipping method for you.

Vehicle Type and Shipping Method

The first decision is choosing between open and enclosed transport.

  • Open Transport: This is the most common and affordable method. Your car is loaded onto an open trailer (like the ones you see delivering new cars to dealerships). It is safe and efficient, but your car will be exposed to wind, rain, and road dust.
  • Enclosed Transport: If you are shipping a luxury vehicle, a classic car, or a motorcycle, you might prefer enclosed transport. This protects your vehicle from the elements and road debris completely. It costs more, but for high-value vehicles, the peace of mind is often worth it.

Timing and Flexibility

How fast do you need your car? Standard shipping windows can vary based on distance and route popularity. If you have a strict deadline, you may need to pay for expedited shipping. Being flexible with your pickup and delivery dates can often save you money and make it easier to find a carrier.

2. Researching Auto Transport Services

Once you know what you need, it is time to vet potential companies. A fancy website doesn’t always equal a reliable service. You need to dig a little deeper to ensure you are dealing with a legitimate professional.

Check Reviews and Ratings

Online reviews are your best friend. Look for patterns in the feedback. Do customers consistently complain about late deliveries or poor communication? Or do they praise the drivers for being professional and timely?

  • Google Reviews: A great place for unfiltered feedback.
  • Better Business Bureau (BBB): Check their rating and accreditation status. You can view company profiles on the Better Business Bureau website.

Verify Credentials

Legitimate auto transport companies must be registered with the Federal Motor Carrier Safety Administration (FMCSA). You should ask for their MC (Motor Carrier) or USDOT number. You can use these numbers to look up their safety record and licensing status directly on the FMCSA SAFER System. Never book with a company that refuses to provide this information.

3. Evaluating Customer Service

The quality of customer support can make or break your experience. You want a company that is responsive, transparent, and easy to reach.

Communication Channels

Test their responsiveness before you book. Call them or send an email with a few questions.

  • Do they answer the phone promptly?
  • Are the answers clear and helpful?
  • Do they pressure you into booking immediately?

If they are hard to reach when they are trying to win your business, imagine how hard they will be to reach if there is a problem with your shipment.

Transparency

A good company will walk you through the process without using confusing jargon. They should explain how tracking works, who to contact during transit, and what happens when your car is delivered. If you have questions about the process, our FAQs page covers the most common concerns we hear from customers.

4. Budget Considerations

Price is always a factor, but in the auto transport industry, the cheapest quote is rarely the best option. Extremely low prices often indicate a “bait and switch” tactic or a lack of necessary insurance.

What Affects the Price?

Several variables go into your quote:

  • Distance: Longer routes cost more, though the cost per mile often decreases.
  • Vehicle Size: Larger SUVs and trucks take up more space and weight than compact cars.
  • Seasonality: Summer is the peak moving season. Shipping in the winter might be cheaper, though weather can cause delays.
  • Location: Shipping between major cities (terminal-to-terminal) is usually cheaper than door-to-door service in rural areas.

Get a Guaranteed Quote

Ask if the quote is an estimate or a guaranteed price. Some brokers will give you a low estimate to get your deposit, only to raise the price later when they can’t find a carrier to take the job for that low rate. Ensure you understand the payment structure—deposits, balance due on delivery, and accepted payment methods.

5. Insurance and Safety

You wouldn’t drive without insurance, and your car shouldn’t be shipped without it either. While damage during transport is rare, you must be prepared for the worst-case scenario.

Verify Coverage

Ask for a copy of the carrier’s insurance certificate. Do not just take their word for it. You need to know:

  • What is covered? Does it cover external damage, internal damage, or theft?
  • What is the deductible? Will you have to pay anything out of pocket?
  • Is there a limit? Ensure the coverage limit is high enough to cover the full value of your vehicle.

Inspection Reports

Safety starts with documentation. Your driver must perform a detailed inspection of your vehicle at pickup and delivery. This is called the Bill of Lading.

  • At Pickup: Ensure every existing scratch or dent is noted. Take your own photos for your records.
  • At Delivery: Inspect your car thoroughly before signing the paperwork. If you find new damage, it must be noted on the Bill of Lading to file a successful insurance claim.

Conclusion

Choosing the right auto transport service takes a little bit of homework, but it pays off in peace of mind. By understanding your specific needs, verifying company credentials, and ensuring proper insurance coverage, you can look forward to a smooth delivery.

Ready to get moving? We are here to help make your transport experience stress-free. Visit our Contact Us page today to speak with one of our shipping experts or request a free quote.